This policy explains how Rafal Al Madinah Contracting Est. (“the Establishment”, “we”) collects, uses and protects personal data when you visit rmt-cleaning.com or contact us, in line with the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.
1. Data we collect
- Data you provide through the quotation form: name, organisation, mobile number, email, city, service type, building type and number of floors, and any details you write.
- Direct communication data when you contact us by WhatsApp, phone or email.
- Technical data collected automatically, such as device, browser and pages visited — only when analytics tools are enabled (see our Cookie Policy).
2. How we use your data
- To answer your enquiries, arrange site inspections and prepare quotations.
- To deliver agreed services and contracts and communicate about them.
- To improve the website and our services using aggregated usage statistics.
- To comply with applicable laws and regulatory requirements in the Kingdom.
We do not use your data for marketing without your consent, and we never sell it.
3. Legal basis
We process your data based on your consent when you submit the form, because processing is necessary to fulfil your request or a contract with you, or to meet a legal obligation. You may withdraw your consent at any time.
4. Sharing
We only share data with technical service providers acting on our behalf (such as hosting and email), to the extent necessary and under confidentiality obligations, or with competent government authorities when legally required.
5. Retention
We keep quotation request data for no longer than two years from the last contact, unless it becomes a contract, in which case we keep it for the contract term and any period required by law, then delete or anonymise it.
6. Security
We apply appropriate technical and organisational measures to protect your data against unauthorised access or use, including encrypted connections (HTTPS) and access limited to authorised staff.
7. Your rights
Under the PDPL you have the right to:
- Be informed about how and why your data is processed.
- Access your data and obtain a copy.
- Request correction, completion or updating of your data.
- Request destruction of your data when it is no longer needed.
- Withdraw your consent at any time.
To exercise any of these rights, email info@rmt-cleaning.com and we will respond within the statutory period. You may also lodge a complaint with the Saudi Data & AI Authority (SDAIA).
8. External links
The website may link to other services (such as WhatsApp and Google Maps). We are not responsible for their privacy practices.
9. Changes
We may update this policy from time to time. The date of the last update is shown at the top of this page.
10. Contact
Rafal Al Madinah Contracting Est.
Al Siteen Street, Al Malaz District, Riyadh, Kingdom of Saudi Arabia
Email: info@rmt-cleaning.com
Mobile: +966505203019